Data Protection



We DO NOT keep any record of your browsing activities, connection logs, records of the VPN IPs assigned to you, your original IPs, your connection time, the history of your browsing, the sites you visited, your outgoing traffic, the content or data you accessed, or the DNS queries generated by you.



We want you to have the surety of knowing that we collect minimal data, the sole purpose of which is to operate our VPN service and keep it running smoothly. Our systems, processes, and servers are designed to not keep any sensitive/personally identifiable data. This is done by design to ensure that we have NO data to share, even when required by law to do so.




Information We Collect at Signup



 - Email Address

 - Payment Method






How We Use This Information



 - To provide, operate, and maintain our Services

 - To improve, personalize, and expand our Services

 - To communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the Service, and for marketing and promotional purposes

 - To process your transactions

 - To find and prevent fraud

 - For compliance purposes, including enforcing our Terms of Service, or other legal rights






ActiVPN and Data Associated With Payments





Similar to most ecommerce or online businesses, ActiVPN too uses third-party payment processors. Except for a few payment processors who require us to process the payment, all the payment data rests with the respective payment processors. In instances where we are required to process the data, we process it in real time and pass it on to the processor and chargeback protection service without keeping any record of it with us. Please visit the privacy policy of the payment processor chosen by you to get a better understanding of what information it collects, stores, and uses.



Since we are huge believers in anonymity, we have included Coin Payments and Gift Cards – 100% anonymous payment methods – in the list of payment methods accepted by us.



ActiVPN does not share, sell or rent your personal information with anyone apart from using your information to provide products or services you've requested for.



What We Don’t Know, What We Know & What We Keep

We have no logs or records of:

 - Your origin IP address

 - Assigned VPN server IP address

 - VPN session timestamp

 - Your browsing activities

 - DNS requests



In a nutshell:

 We don’t know what you access, browse, upload or download with our service.

 We are unable to identify at what time you connected to the VPN, with which IP address and which VPN IP was assigned to you.

 Even if we are compelled to share user information, we simply cannot because we have nothing personally identifiable to share.






Information Included in Connection Logs





We know the day you connected to a specific VPN location and from which Internet Service Provider. This bare minimum set of data is required to help you with technical assistance, solving connecting problems, and overcoming region-specific problems.




Details NOT Included In Connection Logs



 Your origin IP

 Your VPN IP

 The specific time when you connected to our server

 Your activities after connecting to our server






Total Bandwidth Consumed



Every paid ActiVPN user gets access to unlimited bandwidth, irrespective of how that bandwidth is used. We keep track of the total bandwidth consumed by you to make sure every ActiVPN user gets the same highest level of speed and experience with ActiVPN. If we suspect abuse of our service by any user where the user is found consuming an unnatural amount of bandwidth and disrupting the service for other users, then we reserve the right to contact that user and ask them to explain their conduct.



Standalone DNS Service

The DNS Service offered by ActiVPN is to protect you against viruses, malware, and rogue websites even when you are not connected to ActiVPN. Since Gravity is a DNS-based feature, it only works when you specifically enable it and requires you to share your IP address. This DNS-based feature does not work on a username and password basis, and only recognizes an IP address. Hence, whenever you enable this feature in our software/apps, your original IP will be registered and used. Besides your IP address, we have NO record of your browsing activities, the history of your browsing, the sites you visited, your outgoing traffic, or the content or data you accessed.



URL Filter & App Blocker by ActiVPN

The URL Filter and App Blocker are two features offered by ActiVPN as part of its software suite. The URL Filter feature helps you block websites at your discretion on your system or device, while the App Blocker feature helps you limit internet access to specific apps on your system or device. The data processing required by these features is carried out in real time and no data is saved anywhere.



Software Analytics, Stats & Diagnostics

ActiVPN collects minimal connection statistics and reports. The collection is done to ensure superior quality of service and customer support. However, the data collected as statistics and reports does not and will never include uniquely identifiable user data or behavior, such as traffic details, IP addresses, and DNS requests.



We conduct VPN diagnostics and monitor crash reports to better understand the functionality of our software, how often you use the application, the events that occur within the application, aggregated usage, performance data, failed connection attempts, and provision of uncapped speed to ensure smooth functioning of our apps, extensions, and other client software.



To ensure compatibility with our terms and conditions, its the responsibility of the customers to keep their apps updated at all times. To facilitate that, we've simplified the upgrade process and do our best to notify the users about upgrades whenever possible.

- Data from Emails, Live Chats, and Feedback Forms



It is necessary for us to keep the record of your correspondence with us to ensure smooth delivery of service and superior customer service. So, we keep a record of your correspondence with us, whether they are questions, complaints, or compliments submitted by you via our apps, website, or extensions.

Please visit the Privacy Policy of LiveChat here to know more about their data practices.




International Data Transfers



Our service is spread globally, and as such, your data travels through our global servers, which might not or might be outside of your country of residence. We rely on some third-party service providers to enable us to provide you our services. Whenever we transfer your information, we take steps to protect it. We have strict data protection agreements in place with third parties to protect the data that we might share with them.

You acknowledge and understand that your information will be transferred, processed and stored as explained, as it is necessary to provide our services and live up to our Terms of Service.




Security Measures to Protect Your Information



All PII, public and private keys and passwords are secured securely using strong cryptographic algorithms where necessary.



Appropriate security measures are taken for the protection of this information against unauthorized access, unauthorized alteration, destruction or disclosure of data. Access to personal information by ActiVPN employees, contractors and agents is restricted. These officials require that information in order to operate, develop or improve our services but are bound by confidentiality obligations. They may be subjected to disciplinary action, which includes termination and criminal prosecution, upon failing to meet these obligations.



Please understand that we have taken even precautionary measure to ensure that your data remains protected, but there exists no system that can be declared 100% foolproof, protected and secure.




Data Retention Policy & Your Data Protection Rights



If you are a resident of the EEA, you have the following data protection rights:



 You can always access, correct and update the information you provided to us, within your member’s area profile.

 You have the right to opt-out of marketing communications we send you at any time from within your member’s area profile. You can also exercise this right by clicking on the "unsubscribe" or "opt-out" link in the marketing emails we send to you.

 You may also request deletion of your personal user profile, if you decide to leave our services completely. You can do so at any time by sending an email at support@ActiVPN.com. If you request the deletion of your profile, it may take up to a month (30 days) to complete. Your email address will be kept and used to avoid account duplication and creation of fake accounts in your name. Your email address will be deleted only after we receive an explicit request from you to do so.






Applicable Laws



ActiVPN specifically chose Hong Kong (HK) for its headquarter because there are "No Mandatory Data Retention Laws" in Hong Kong. We are, therefore, not legally obliged to store user data and share it with anyone. Moreover, as stated above, we have no worthwhile data to share with any law enforcement agency from any particular country in the world. Even if and when we receive subpoenas that are legally upheld in the court of law in Hong Kong, we won’t be of much help since we have almost nothing of value to share.




Cookies and ActiVPN



ActiVPN utilizes various types of cookies – small text files – to store information related to your visit on our website, to give you the best experience and to deliver advertising messages and offers that are relevant to you. Please refer to our Cookie Policy to get a better idea about the cookies we employ, what type of data is collected, how that data is used, and how you can opt-out of accepting these cookies.




ActiVPN and Third-Party Websites



ActiVPN’s website might contain links to other third-party websites. Please know and understand that we do not control how they operate their privacy practices and we take no responsibility for them.




Consent and Age Restrictions



If you continue to use our website, apps, extensions or services, we will take it as your agreement to our Privacy Policy and our Terms of Usage.

The service provided by ActiVPN is intended for people 18 years or older. If you think that your child has provided any information to use, then contact us immediately.




Legal Basis



Our legal basis for collecting and using your personal information depends on:



 The personal information concerned

 The specific context in which we collect it.



The only time we collect personal information from you is (i) when we need the personal information to enter into a contract with you; (ii) where the processing is in our legitimate interests and does not violate your rights.




Important Note



ActiVPN may change and amend its Privacy Policy at times. ActiVPN holds the sole right to change and modify its Privacy Policy whenever it is felt necessary to do so. Whenever a revision is made, the updated revision date will be displayed at the top of this page. We encourage you to frequently check this page for any changes to stay informed. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and be aware of the modifications. Since there is no other way for us to make sure about whether you are aware of the changes in the policy, we will take it as an agreement between you and ActiVPN on the privacy policy if you continue to use ActiVPN.




Contact Information



If anything mentioned in our Privacy Policy is unclear or you require more clarity on it, then send in your query at the following page: Contact ActiVPN